Concierge (Part-time) Hôtel William Gray

Combining vestiges of the past and contemporary style, the William Gray offers a typical Montreal experience by integrating creativity and culture into the historic landscape of this founding neighborhood. The 127-room boutique hotel is set to become a reference of luxury and conviviality.

The candidate is passionate about gastronomy, culture, design and wants to share his discoveries with people from all over the world.  He has a strong interest in local culture and is constantly looking for what makes Montreal a unique place in North America.  Throughout the customer experience, the concierge anticipates the needs of the guests and demonstrates great creativity in carrying out his tasks.  He participates in the team’s success by sharing his discoveries and knowledge.

Job description:

• Provide personalized service to clients by advising them on the attractions and activities in the area based on their interests, budget and length of stay;
• Respond to various requests by telephone, email, in person, before, during and after the stay;
• Follow-up with customers effectively;
• Work together with the entire hospitality team to identify and surpass the guests’ expectations;
• Carry out arrivals and departures as well as bookings;
• Take and route telephone calls;
• Perform various administrative tasks inherent in the concierge.

Requirements:

• Passionate about Montreal and its attractions;
• Aware of the gastronomic, cultural and touristic trends;
• Dynamic and proactive;
• Excellent organization skills and management of priorities;
• Participatory spirit that flourishes in teamwork;
• Excellent Communicator;
• Proficiency in both official languages orally and in writing, third language an asset;
• Significant experience in a similar position and/or in the reception Department of a hotel;
• Knowledge of the Office Suite;
• Knowledge of a hotel management software (Opera, an asset);
• Hospitality training (asset);
• Member of the Golden keys (asset)
• Careful presentation;
• Flexible availability (days, evenings and weekends).

Group Insurance, RRSP and much more!

Interested? Please send your resume and cover letter to carrieres@experienceoldmontreal.com.