An urban hideaway in Old Montreal, Spa William Gray provides guests with exclusive offerings.
Responsibilities
Perform a variety of treatments, including massages, body treatments and combined treatments;
Conduct extensive consultation with clients prior to treatment and provide follow-up counseling specific to clients’ needs;
Be receptive to clients’ questions or concerns;
Deliver the ultimate spa experience to maintain a high level of customer satisfaction;
Create an atmosphere that puts guests at ease and supports;
Maintain knowledge of products and treatments available at the spa and be able to make recommendations to clients who meet their needs;
Maximize sales opportunities for each guest;
Maintain a clean, hygienic and neat working environment always, ensure proper inventory and ensure all equipment is in good working order;
Assist clients with hotel facilities in an informative and useful way;
Follow spa policies, procedures and standards;
Participate in team meetings and training sessions required by the spa management;
Be on the lookout for new industry trends;
Adopt a positive attitude that will help maintain a friendly and professional work environment;
Experience and requirements
A minimum of 400 hours of Swedish massage training from an accredited institution;
be a member of a recognized professional association in Quebec and be able to issue insurance receipts;
Possess and provide proof of professional liability insurance;
Excellent knowledge of massage techniques;
Master a minimum of 2 massage techniques including Swedish massage: deep tissue, athletic, Thai oil, lymphatic drainage, plantar reflexology, prenatal, hot stones, or other technique;
Experience in a luxury spa environment;
Excellent communication skills, with ability to listen to the needs of guests and make recommendations based on their needs;
Exceptional customer service skills;
Bilingual French / English;
Ability to work independently and proactively under pressure;
reliability, punctuality and team spirit;
Great attention to detail and pride in the work done;
Warm, professional and attentive personality;
Neat appearance;
Ability to work a variety of shifts, including weekend evenings, weekends and holidays;
Discretion and professionalism.
Interested? Please send your resume and cover letter to carrieres@experienceoldmontreal.com.