Reservation supervisor
The Antonopoulos Group is a Montreal based family company and has been a leader in the restaurant, hospitality, and event industries for more than 45 years. The Group created and is managing 11 restaurants, 5 terraces, 2 spas and 5 hotels so far, all located in the historical neighborhood that is the Old Montreal. Delivering internationally recognized service in its luxurious properties, this family business bases its success on passionate professionals coming from a variety of fields. The collaboration between each employee of the Group allows for unique high-quality experiences for all the clientele.
Under the supervision of the Rooms Director and/or the Revenue Director, the Reservations Supervisor is responsible for the day-to-day planning of the reservation activities and acts as the go-to person for reservations for all the hotels of the Group. They oversee all activities related to individual and group reservations. Thank to their leadership and listening skills, they help achieve sales objectives, contribute to the customer satisfaction, and support the teams of each hotel.
Given the actual circumstances, this is a centralized permanent position under the responsibility of the Head Office for the moment. There is a possibility of being assigned to a specific hotel of the Antonopoulos Group later, based on how the tourism industry rebounds.
Essential functions of the job:
- Make reservations, create client profiles, and respond to various inquiries by phone and email,
- Inform the guests and promote the services of the establishments by proposing the different packages available,
- Confirm, modify, and cancel reservations by following policies and procedures,
- Collaborate in the management of room inventory and available rates and make the necessary adjustments,
- Verify external bookings including Expedia, Tablet, Booking.com, etc.
- Maintain the database in the hotel management system up-to-date to ensure the accuracy of various reports,
- Act as a reference between the various departments of the hotels to ensure that each stay is a memorable and positive experience for our guests,
- Ensure good communication between the hotels and the Revenue Management Department,
- Keep the front office team updated about rates, promotions, and packages available,
- Participate in meetings with the Revenue Management Department to learn about ongoing promotions, availability, rates strategies, etc.,
- Enter in the system all relevant information about the stay (number of guests, arrival time, preferences, special requests, special situations, allergies, etc.),
- Responsible for the training of the front office team on reservation policies and procedures,
- Ensure constant communication and maintenance of new procedures for reservations,
- Communicate with the sales department (CSMs and Sales Managers) to be aware of everything about future group and individual reservations,
- Perform various administrative tasks for the preparation of the day.
Qualifications and skills requirements:
- Minimum one (1) year of experience in Reservation Management and/or Revenue Management;
- One (1) to three (3) years of experience as an Agent or Coordinator for hotel reservations or reception (asset);
- Skills in sales and customer service;
- Team player, autonomous, dynamic, honest, versatile, organised and with good interpersonal skills;
- Analytical, with great sense of initiative and high adaptability to adjust to the needs of each guest;
- Ability to communicate clearly and concisely, orally and in writing in English and in French;
- Ability to manage monetary transactions;
- Knowledge of a hotel management software (Opera, an asset);
- Good knowledge of the Office Suite;
- Diploma in tourism or hospitality management (asset).
Advantages of being part of the Antonopoulos Group:
- Group Insurance
- Group RRSP and DPSP (Deferred Profit-Sharing Plans)
- Employee discounts in our establishments
- Discounts with our business partners
- Recognition events for our employees
- Possibility of advancement
DOES THIS POSITION INTEREST YOU?
Send your cover letter and curriculum vitae to:
Le Groupe Antonopoulos
Human Resources
Email: elanglois@experiencevieuxmontreal.com
For more information, please visit www.experiencevieuxmontreal.com