Under the supervision of the Customer Experience Manager, the Chief Concierge ensures that a high level of service is provided to guests. He demonstrates positive leadership and supports the entire hospitality team for whom he is a resource person. Passionate about gastronomy, culture and design, he wants to share his discoveries and benefit guests and colleagues. He has a keen interest in local culture and is constantly on the lookout for what makes Montreal a unique place in North America. Over time, he has woven a considerable network of contacts that allows him to craft personalized and unforgettable experiences for each guest. An excellent communicator, he creates a relationship of trust with the guests and encourages a warm exchange with all internal and external stakeholders of the institution.
Essential job functions:
Qualifications and skills required: